A solution built for optical shops and optometrists

TouchWARE Enterprise X2 is a specialized information system developed for the needs of optical shops and optometrists. It is created in cooperation with industry experts and reflects the everyday needs of modern opticians – from customer records and measurements through order management to communication with health insurers.

Thanks to long-term development and integration with modern diagnostic devices, you gain a comprehensive tool for efficient operation of a single branch or multiple locations.

Comprehensive customer records

The system allows you to record a complete customer history including vision defects, measurement results, orders, contact lens orders, and medical documentation. Customer cards can include photographs and other materials from diagnostic devices.

TouchWARE Enterprise X2 supports integration with selected measuring instruments and enables automatic transfer of measured values directly into the system. All data is stored clearly in one place and is available at any time to authorized staff.

Lens edging and frame shape management

The system supports work with OMA files and other data formats used in eyewear production. Frame shapes can be shared electronically between branches without the need to physically transfer frames.

It also supports work with 3D models and archiving of data for individual orders, which greatly simplifies repeat orders and subsequent adjustments to eyeglass lenses.

Documents and paperless operation

TouchWARE Enterprise X2 supports issuing receipts, invoices, credit notes, and other accounting documents. Documents can be printed or sent electronically to customers in PDF format.

The system supports QR payments, electronic signatures via signature tablets, and digital document archiving. This allows you to significantly reduce paper-based administration and simplify document management.

Warehouse management

The system includes advanced warehouse management designed for managing frames, lenses, and other optical product ranges. It enables central management of multiple branches, transfers of goods between warehouses, ordering, and warranty claim records.

The system supports barcodes and QR codes and offers fast item search across a wide range of parameters.

Customer communication

The integrated booking system enables planning of visits and appointment management. The system can automatically send booking confirmations, visit reminders, and information about order status via email or SMS.

Tools are also available for customer programs, loyalty systems, marketing campaigns, and targeted customer communication.

Health insurers and eVouchers

TouchWARE Enterprise X2 includes up-to-date health insurer code lists and provides comprehensive support for processes related to the sale of medical devices covered by public health insurance.

The system is fully integrated with electronic vouchers (eVouchers) and enables their search, loading, processing, and archiving directly from the information system environment. Staff do not have to re-enter voucher data manually, which significantly speeds up work and minimizes the risk of errors.

After an eVoucher is loaded, all required data is automatically available when creating an order, recording customer information, and subsequent billing. The system checks the correctness of entered data and helps ensure compliance with current legislation and health insurer requirements.

TouchWARE Enterprise X2 enables automatic creation of batches for health insurers, their electronic processing, and subsequent invoicing without unnecessary administration. Thanks to the connection of individual modules, a unified process is created from eVoucher acceptance through order fulfillment to billing.

All information about vouchers, orders, and communication with health insurers is recorded securely and can be retrieved at any time in the customer history.

Security and data protection

In system design, we emphasize security, personal data protection, and long-term data availability. The solution supports modern security standards and helps organizations meet legislative requirements related to personal data protection and medical documentation.

Data is stored in professional data centers, backed up regularly, and protected by multi-layer security mechanisms.

Clear data for better decisions

TouchWARE Enterprise X2 provides extensive statistics, overviews, and analytical tools. You gain an accurate picture of orders, stock levels, employee performance, and the company’s financial results.

Thanks to data centralization and process automation, you can manage operations more efficiently, reduce administrative burden, and create room for further growth of your business.

Interested?

We will be happy to present the capabilities of TouchWARE Enterprise X2 and prepare a solution tailored to the needs of your optical shop or optometric center. Contact us and arrange a no-obligation system presentation.